For clients who need support for launch at the end of the development process, we have developed a comprehensive operational checklist to share with the staff prior to and through launch.  This can also entail a short (1 month- 3 month) support contract where we are available to be ‘on the other end of the phone’ for troubleshooting purposes during the launch phase.

The launch process is set against a list of KPIs in the checklists, and we provide a sounding board to keep staff on track as the business opens and the on-the-ground learning begins.  How a young business learns, and shares information, is critical to building a learning culture in the business, and we work to help cultivate as the culture of the business takes root.